Privacy Policy

Information We Collect

We collect information you provide directly and information collected automatically when you use our website.

• Name, email, phone number and mailing address provided with orders or accounts
• Billing and payment information processed through secure payment providers
• Emails, forms and customer-service communications
• Email-list and pre-order notification information
• Wholesale application and resale-certificate information
• Dwell sponsorship inquiry information
• IP address, browser, operating-system and device information
• Pages visited, links clicked, referring URLs and cookie data

How We Use Your Information

• Process and fulfill orders and send delivery updates
• Manage accounts and provide customer support
• Send transactional and consent-based marketing communications
• Administer pre-orders, wholesale applications and sponsorship inquiries
• Improve products, website performance and customer experience
• Comply with legal obligations and prevent fraud

How We Share Your Information

We do not sell, rent or trade personal information for third-party marketing.

• Trusted service providers supporting website operations, fulfillment and communications
• Payment processors including Shopify Payments and Afterpay
• Shipping carriers for order delivery
• Marketing and analytics platforms subject to cookie preferences
• Legal authorities when required by law or necessary to protect rights
• An acquiring entity in a merger, acquisition or asset sale

Cookies & Tracking Technologies

We use essential, analytics, marketing and preference cookies to operate the site, understand traffic and remember settings. Browser controls may limit cookies, although disabling some may affect functionality.

Buy Now, Pay Later Services

When you choose a BNPL option, the provider processes the information needed to complete the transaction under its own privacy policy and terms. Parked Innovations does not store BNPL account credentials.

Data Retention

• Order and transaction records: at least seven years
• Active account information: account life plus two years
• Marketing lists: until unsubscribe or deletion request
• Wholesale applications: five years
• Customer-service communications: three years

Your Rights & Choices

Depending on location, you may request access, correction, deletion or portability; withdraw consent; or opt out of marketing. Contact privacy@parkedinnovations.com. Verifiable requests are answered within 30 days.

California Privacy Rights (CCPA)

• Right to know what personal information is collected, used and disclosed
• Right to request deletion, subject to legal exceptions
• Right to opt out of sale—Parked Innovations does not sell personal information
• Right to non-discrimination for exercising privacy rights

Children’s Privacy

The site and products are not directed to children under 13. If information from a child under 13 is identified, contact privacy@parkedinnovations.com so it can be deleted.

Data Security

No transmission or storage method is completely secure, so absolute security cannot be guaranteed.

• SSL/TLS encryption for transmitted data
• PCI-DSS-compliant payment processing
• Need-to-know access controls
• Regular security assessments

Third-Party Links

Third-party websites operate independently under their own privacy policies. Parked Innovations is not responsible for their practices.

Changes To This Policy

We may update this policy to reflect changes in operations, technology or law. Material changes will be identified through the Last Updated date and, when appropriate, customer notification.

Contact Us

Questions and privacy-rights requests may be sent to privacy@parkedinnovations.com.